We aim to process orders daily and use Australia Post and Startrack (who both use recyclable satchels) for our deliveries. Please complete the packaging question at checkout to avoid waste. For Australia & New Zealand :
- Australia Post priority mail is used for 1 or 2 wraps or pockets and the postage charge is $3.95
- Express Post – for larger orders $7.95 is charged and recyclable card satchels (or occasionally recyclable plastic ones due to order weight) are used
- We love when orders are placed as gifts, we will not send the receipt to them, but can email it to you if you wish
- OVERSEAS orders up to 500g we charge $10 for International Standard and $20 for International Express, both have tracking and signature on delivery. If your order exceeds 500g we will contact you and you will have the choice to contribute to the higher postage charge or cancel the order.
- NZ customers please choose Standard postage and we will send your order by Express post 2-3 working days)
- Approx timings in working days : UK Standard 3-10 days – Express 3-4 days | USA Standard 3-10 days – Express 2-5 days
- Any questions please email us at email@example.com
We have a few ways you can pay. PayPal is preferred, you do not need a PayPal account to purchase from our store and your credit card details are not stored by the site. If you prefer, you may call me on 0400 210468 and I can process a credit card payment over the phone. As I am in WA please leave a message if I cannot come to the phone! We can also accept bank transfer payments.
We endeavour to provide high quality items. However if you receive an item that does not perform due to a defect in workmanship, we will happily replace the item you have purchased, or offer a refund if the item is no longer available. All our products are covered by a one year limited warranty against manufacturing faults. This does not cover damage resulting from improper use or standard wear and tear, mould or stains. If you find your product has a manufacturing fault, please contact us through our contact us page with your details and order number, or email firstname.lastname@example.org and attach a photo.
Items purchased on sale cannot be returned or exchanged due to change of mind.
When you register with us, please be assured we do not sell, trade or otherwise transfer to outside parties any personal information. We may send you newsletters from time to time to keep you informed of new products, or offers, but you can unsubscribe at any time.
Julia & crew