Returns Policy

 

We hope that you love your 4MyEarth products however if you are not 100% satisfied with any full priced items you have purchased, you may return them within 14 days of delivery and under the below guidelines.

In the unlikely event that any of our products are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do, Returns will only be accepted when we are notified by email with photos, within 14 days after receiving your order.  Email sales@4myearth.com.au

  • Sale and Seconds items are not available for exchange or refunds unless the product has a fault that was not disclosed at purchase
  • If you have simply changed your mind, then you may return the item to us at your own cost and we will issue a store credit upon receipt of the item provided it has not been used, been in contact with any food and it is in its original packaging.  Please wait for email confirmation from us before returning an item to us
  • Items purchased on gift cards, or received through our website as a gift from another person, may receive a store credit or exchange, not a refund
  • Returns, postage credit, store credits and exchanges are made at the sole discretion of 4MyEarth

 

FAULTY ITEMS

Due to the nature of the printing process and that they are handmade, there may be some differences in colour and stitching consistency of our products and what may appear our website.  These should not be considered as faults.

If any item is faulty or significantly different than described, please contact us.  If the item is deemed to have a manufacturing fault, a replacement may be offered by us.  A refund will be issued if we cannot repair or replace the item, or in approved circumstances.

Return postage of items with manufacturing faults will be reimbursed upon receipt.

We reserve the right to inspect the product, in cases deemed necessary, if reported as faulty before issuing either credit or refund. Allowing 14 days to be sent to our Head Office in Perth, Western Australia.

All store credits or refunds for any return will be issued once received at our Australian returns address with relevant paperwork.

We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer and at the customers expense.